How To Get The Job: 3 First Questions Probably on The Script

This series was inspired from my seven years experience listening to the good, the bad and the truly hideous interview. About half the applicants I turn away could have done the job and done it well. This guide will lead qualified candidates to avoiding major pitfalls in how they are presenting themselves during the interview process.

Previously:

Earning the Phone Interview

Defeating the Dreaded Phone Interviewer

Dressing to Impress

Questions That Shouldn't be Asked inAn Interview

Be Prepared To Start from Scratch Establishing Who You Are: Your interviewer does not know you. Most likely they have not seen or remember your resume. Until someone called them down to the office they didn’t even know they were interviewing anyone. There's a 50/50 flip the interviewer will take a minute to scan your application, but odds are they won't know you're education, previous experience, how many hours you want to work, or anything else relevant.

• Your interviewer was pulled away from a time sensitive task. Value the interviewer's time. Be direct and brief in your answers.

• Your interviewer is following a script to create the most uniform experience. Whatever you said before got you to this point, you have to say it again. It is all new to this interviewer.

Have NO more than three traits about yourself that make you perfect for this job and always use one of these traits in every answer you are asked.

• Be truthful regarding your personality traits.

• Make sure your positive traits align with the job & the company you're applying for. For example being friendly could be a great trait in a cashier if the company prioritizes guest experience. If the company prioritizes the bottom line, being efficient or being vigilant against price inconsistencies may be more important traits

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• Have tangible examples to back up your traits. For example if you're friendly have examples of times you've welcomed new people to clubs/school/groups or show some interactions where you commonly go the extra mile. If you like to meet new people provide examples of positive experiences where that happened. If you're efficient explain how you completed tasks faster than expected or times you changed a process to make it faster for everyone to complete.

3 Questions on Nearly Every Interview:

1. Why do you want to work for this company?
   • Name 1-2 things you like about this company.
   • Talk about how you like the experience with the company as a guest but only if you can work in how as an employee you'd be excited to facilitate that experience in these ways.
   • Match your skill set to the company's goals.
   • If you know anything about the company's pay and benefits from your phone interview or from a friend now is a time to talk about how the company meets your needs in these ways too. Companies like mutually beneficial fits. It suggests that you'll be satisfied with the work and stay with the company long enough for them to make their training dollars back.
   • If you are looking for a career, now is the time to talk about how the company may fit into your career aspirations. You're starting at position X but you have these skills and would really like to see yourself move into these other positions with a great company
   • Service Industry groups accept that we're often transition jobs for college students, high schoolers, and stay at home parents. If applicable, now is the time to speak to how this job ties to the other part of your life. Once a stay at home mom discussed how my company's charity work had helped her family/community and she wanted to work for a company with values active in her community. A student explained that the consistency of work schedule we provided vs competition could allow him to schedule classes while providing him school funds.

2. What is your relevant experience?
   • I don't care if you've had a job or not YOU HAVE RELEVANT EXPERIENCE
   • Go back to the job requirements and relate them to part of your life. Maybe you've run or helped to run events before where you greeted people, helped people find something, made a suggestion to another person, prepared food for a group bigger than 8, introduced a new person to a school or club. The list is literally endless. Think about it a little before you go in to the interview and have relevant experience ready. The interviewer will be impressed with your effort, ingenuity, and creativity. Also making deep connections into your life will show that you really “get” and “live” the philosophy—which will make you easier to train.

3. If the interviewer spoke to a teacher, coach, previous boss, or peer name 2 strengths and 1 weakness they would say you have.
   • DO NOT say you have “no weaknesses”. It's arrogant and it's not true. Those “no weakness” people almost always remain unemployed.
   • Diminish your weakness by framing it and showing how you try to solve it. For instance, if you get overwhelmed when “too much” is going on, you could first elaborate what that really means. Is it 2 things or 10? Show how you have a strategy for overcoming this. Maybe, you take a moment to review what needs to be done and prioritize it as a list. Maybe you call for assistance with the tasks. Almost any weakness sounds reasonable with the right framing.
   • You can try to pick a non-applicable weakness like “I'm bad at geography”but DON’T. Based off of that non-answer, I can think of several more realistic answers like: “I don't take important tasks seriously”, “I don't value other's time”, “I get very nervous in stressful situations and react inappropriately”, and “I have no concept of how inane I sound right now”.

If everything is amazing in your interview, than you may get away with a flip non-answer but this type of response may make you seem cocky. If your interview is mixed, a joke answer might be a nail in the coffin. They'll remember you, but it might not be a good thing.

• Make sure your strengths relate to the job, it's best to actually talk about how you see them helping you in the job. Reliability, dependability, and honesty are traits necessary for all jobs. Examples showing these are always winners. In service related jobs caring, empathy, and desire to please are traits that get high marks. Certain companies appreciate integrity, an eye for visual display, and a knowledge base of technology/apps/social media.

That's the first third of your interview. Smile, you're not quite half done! Next time we'll cover the “tell me about a time when” questions and all the best scenarios you could choose to stand out while being exactly what the hiring manager is looking for.  

How To Get The Job: A Few Questions You Should NOT Be Asked in an Interview

This series was inspired from my seven years experience listening to the good, the bad and the truly hideous interview. About half the applicants I turn away could have done the job and done it well. This guide will lead qualified candidates to avoiding major pitfalls in how they are presenting themselves during the interview process.

Previously we Covered:

 Getting the Phone Interview 

How to GetThrough the Phone Interview

 What to Wear to In Person

We're going to very briefly talk about questions which are illegal to asking in the USA.

It's never in your favor to answer these questions or to offer this information voluntarily.

Most articles list 7 separate categories interviews shouldn't touch on they include: age, race, national origin, gender, marital status, and sexual orientation. Below, I've listed the top illegal questions I've seen others ask in interviewing workshops, role play interviews, or on occasion when I've been interviewing for a position.

Questions You Should NEVER Be Asked and SHOULD NOT ANSWER in an Interview:

1. Any question about your race or ethnicity: These include What is your nationality/are you a US citizen/what's your native language/how long have you lived here?
2. Any question regarding your religious beliefs? What's your religious faith/which religious holidays do you observe? “I belong to ??? church which one do you belong to?”
3. Any question regarding your age: How old are you? What years did you graduate High School? THERE IS ONE EXCEPTION TO THIS: If you need to be a minimum age to perform the job’s duties. For instance, the minimum age to use a deli slicer is 16.
4. Any question concerning your family situation Do you have kids/ is your babysitter reliable/ can you get a babysitter short notice? Do you have a husband/wife/significant other?

Though there are questions similar to these that an interviewer MAY ask, ones that get too specific regarding age, gender, sexual orientation, religion, and disability are illegal in the USA. If you're asked these questions you should remain calm and friendly but politely decline to answer them.

You can try re-framing the situation with “Why do you ask?”. It may give both you a chance to gracefully backtrack into job related queries. Perhaps the interviewer just wants to know if you're open to working Christmas or Easter. This allows you to respond appropriately to their concerns.

Sometimes the interviewer is just trying to make some small talk and has no reason they are asking the question. Just like this might be one of the first times you are interviewing, this might be one of the first times this person is the interviewer. Allow them the opportunity to back away from a question that seems not relevant to the job.

If necessary redirect them by asking them “What are the 3 main skills you are looking for?” or “What traits do you feel are important for a person to have who is doing this job?”

If these tactics don't work, chances are your interview is not going well. It may be time to get up and leave the interview.

Remember, once you have the job, you have to work for these people. As much as an interview is about whether you're the right fit for a company, a company should also be putting it's best face forward. Don't stay in an interview that makes you uncomfortable or in an interview where you learn you do not want the job on offer.

Do you need more information on this topic? May I recommend reading:

11 Interview Questions that are Actually Illegal

http://www.businessinsider.com/11-illegal-interview-questions-2013-7

30 Interview Questions you Can't ask and 30 Sneaky Alternatives to Get the Same Info http://www.hrworld.com/features/30-interview-questions-111507/

5 Job Interview Questions that Are Illegal to Ask

http://career-advice.monster.com/job-interview/interview-questions/illegal-interview-questions/article.aspx

Ready for more?  The next part of my Series is Up The First 3 Questions in the Interview

How To Get the Job: Dress to Impress!!

This series was inspired from my seven years experience listening to the good, the bad and the truly hideous interview.  About half the applicants I turn away could have done the job and done it well.   This guide will lead qualified candidates to avoiding major pitfalls in how they are presenting themselves during the interview process.

If you missed it, here is:

Preparing for the Phone Interview

Dealing with the Phone Interview  

Dress For the Job you want, not the job you are Applying for.  Cliche but true!  When I see someone in ripped jeans or a mussed t shirt, all I can think is that they didn't really care about this job.  

The price of  admission are clean khakis and a polo or button up shirt.  I won't be impressed with this outfit. I won't think of fast tracking you. You will merely be an acceptable.

I write down what kind of effort the applicant put into their appearance on the application.  Effort counts a lot.  Remember even if this is “just a job” for you, the interviewer and hiring manager think of this as a career.  They really care and they don't want to hire you if you don't match their intensity.

The Outfit:

• Wear dress pants or a knee length professional skirt/dress.  
• Suit or sports jacket is preferred
• All apparel  should be clean and in good condition.   No buttons missing, no hems hanging, no frayed cuffs, no holes.
• Pressed
• All apparel should be well fitting.  Not too large or too tight.   Too long or too short.   
• Shoes clean and no athletic shoes or sandals especially flip flops

This outfit will make your interviewer happy and start you on the right foot.   The EXCEPTION:  high end dining, entertainment, and hospitality demands higher standards of dress.  You're going to have to be comfortable rocking a full suit to dress at one level above the job you're applying for.

Once the outfit is in place here are some additional grooming points everyone should be aware of.

For Men: I want to see a button up shirt and tie. This is preferred just not by me but most hiring managers.

• Traditional plaids, even though the shirt technically buttons up, are NOT acceptable. Gingham, gentle plaid, and windowpane are all styles that hold some similarities to traditional flannel plaid, but may be appropriate for an interview with the correct accents.  Please check out this guide if you need examples of the pattern styles 

• Some people are going to tell you ties are optional: they aren't.  If I expect women to pick out appropriate jewelry and make up you better be 100% certain I'm looking for ties on men!  I'm not alone here, most of the male managers I've worked with want ties, and while we hire people without ties, every owner or manager I've worked for Notices and Laments over a lack of tie.

•  I've seen some awesome bow ties recently, and I love how neat and stylish it's made candidates appear.  If you want to stand out a little and your outfit allows, a bow tie could be just the thing.   Some hiring managers may be put off by this so it is a risk.

For the Ladies:

• Wear a blouse or button up shirt.  

• Avoid showing cleavage
• Don't let your bra show
• Don't wear anything too sheer,  
• DO NOT go sleeveless without a jacket.  
• Absolutely no mid-drift.
• If needed discreetly pin closed any gaps that may show your bra

• A suit jacket is a positive addition with a dress although a simple cardigan can complete an interview outfit.

Take it from the Top: Faces and Hands Are KEY.

Everyone:

Neat Hair: Your hair should be neat.  The messy bed head look is a style, but we can tell if there's gel in your hair and it's intentional or if you're just too lazy to put some water on it to flatten it.  If you have long hair please take the time to style it. Wash it, pull it back, or take the time and product to make it look nice when it's down.  I can promise you won't work a service area I'm in if your hair is a greasy mess when you come to interview.   

For Ladies:

Please, no messy buns. Natural hair might be best if you pull it back into a neat pony tail )prevents weather from effecting your hair before an interview) or spray the fly aways down.  Curly haired ladies: you have a choice to either flatten you hair or really refine the curls for the interview. In very conservative interviews curly hair is a risk. I have had hiring managers ask me “you accepted her/him with hair like that?!” when it was perfectly styled because they just don't get how curly hair works. Consider very carefully the kind of place you're interviewing for, how often you may be in the public eye, and if you can go to the physical building and see how other employees look. Remember, they have the job and can look less than perfect, but there may still be one or two uniform preferred looks. Not matter what type of hair you have it should be neatly and conservatively styled.

Men with LONG Hair: Do not wear it down. If you have shoulder length hair pull it back in a neat ponytail or bun for the interview.

Be Rested: Get a good night's sleep before the interview if you can.  I don't let bags under the eyes or a haggard look count against a person, but it doesn't really help either.  Likewise: take care of your teeth.  Again I've hired folks with dental problems, but I know a lot of people find this a turn off.

Tattoos: Know both corporate and Franchise policy on tattoos! If ink is not allowed, go on and cover it up before the interview. If you need make up, bandaids, or clothing with sleeves, wear it. It's better for the hiring manager never be aware of a tattoo, as they will start to discount you as soon as they know it could be a problem.

Groomed Nails and Hands: Your hands should also be clean and nails should be short and of even length.     Applicants whose pinkie  and ring finger nails are a lot longer than the rest of their nails suggests either a drug habit or a lack of attention to detail.  I don't want either in my work force.   Beware if you are applying for a job in food service Federal Government regulations require clean unpolished nails.   No artificial nails at all. Wearing them to an interview is fine, but you will be asked if you are prepared to remove them before any hiring process can move forward.

Clean faces:  Make sure your face is clean.  

For Men, if you have facial hair make sure it's trimmed and neat. Clean shaven gentlemen: please make sure you have a fresh shave. Some jobs will require you to be clean shaven. While it's easier to maintain food safety with a fresh shave, it's usually a styl-istic choice on the part of management. The hiring manager will inform you at the interview and want a positive response so be ready.

   For Women:  Your face should be clean and neat.  You should wear light make up.  It's safest to go with neutral natural highlights.   Remember you want the interviewer to see you not your makeup.  Now is not the time to experiment with a new cosmetics.

Additionally for Women: Jewelry should be simple.   If you wear earrings studs are best but small dangles are also acceptable.   Likewise, only wear discreet necklaces.  Make sure your necklace doesn't fight with your neckline.  It should fall either well about the neckline and settle closely around the neck, or well below the neckline and showcase the shirt.

For Men Jewelry should be limited to a watch and a ring.  Bracelets, chains, and earrings are not appropriate for most interviews.

So now you look like the perfect hire!  Next time, we'll start discussing how to put your strengths forward in a way that will carry the most meaning to your interviewer.

Let Me Know:

-Anything you felt I missed or glossed over?  

-Was my advice helpful?  

-Do you have further questions or concerns?

Was this guide helpful?  Help a friend and help a friend: share it please and thank you!

See the next Part of this series: Questions An Interviewer Should Not Ask

How To Get The Job: The Dreaded Phone Interview

This series is inspired from my seven years experience listening to the good, the bad and the truly hideous interview. About half the applicants I turn away could have done the job and done it well. This guide will lead qualified candidates to avoiding major pitfalls on how to navigate the interview process.

If you haven't, feel free to check out part 1 of the series.

You got the call now what???

The Phone Interview:

First, congrats! You filled out the application correctly. You are a “YES” or a “MAYBE.” The stack of “No” is way larger than the stack of “Yes” and “Maybe” combined, so this IS an accomplishment, even if it doesn't feel like it.

Some Advice for the Phone Interview:

• Know How to Sell Yourself. You may be truly qualified in every way to work at this position. That's awesome and we want you to have a chance to show it! The phone interview is NOT the time to be too diverse.
  • Pick 1 Amazing trait that gels with the job You will overwhelm the note taker on the other end if you say to many different things. He or she might not record the right parts of your sales pitch.
  • This is a Gate Keeper: The person calling you for this first pass is not the decision maker. It's possible they are 100% in tune with what the boss wants, but it's just as likely they are guessing. A clear message takes all the guess work out of it.
  • Make sure your Connection is Good: Your actual connection could be bad. Repeating the same message over and over gives it the best chance of being heard.

• Pause and Wait for the Questions: Give your interviewer space between answers! They are writing down what you said, so give them time to do it. BE COMFORTABLE WITH SILENCE. You will be prompted if they want more information.
  • Keep it Simple: Too much talking muddies your message and you risk the interviewer writing down the wrong thing
  • Rambling is when people get into trouble. I was about to offer a person a job. I was just finishing writing my notes, but the person wasn't comfortable with silence while I wrote and said something negative about management at their last job—Huge Mistake. Sometimes less is more.
  • Silence shows confidence and control in stressful situations. The single BEST non-verbal que you can give that you are right for the job on a phone interview is wait to be prompted. It shows patience and a willingness to take direction.

• Know Something about the Company. Know about the company you're applying to and how they like to run business. Are they most proud of efficiency, friendliness, quality product? Their web presence will give you a clue.
  • Be Positive about the job “Don't say anything along the lines of “it's a service job, they're all really the same” or “anyone could do the job” or “what you want is simple/easy”. If you do this you probably won't get brought in for a face to face.

• Be prepared for situational questions over the phone. A few years ago we used to only ask generic questions, but present day we'll dive into the open ended “Tell me about a time X happened to you”
  • The answer doesn't have to be amazing but you DO need an answer
  • Feel free to use “off the top of my head” and other phrases that will allow time for you think of an answer.
  • Also feel free to say things like “give me a moment” or “I'm thinking” don't rush into an answer if you think you can do better.

• Have some questions ready. They might include:
  • What does the interview and hiring process look like?
  • How many positions are open?
  • What is your ideal candidate’s availability?
  • I got the impression that quality x was most important to you is that correct?

Do this in the phone interview and Congrats, you'll get to move on to the in person interview. Feel free to celebrate! Next time We'll Talk about What to Wear for the best possible first impression.

Let Me Know:

-Anything you felt I missed or glossed over?

-Share a story of a memorable phone interview!

-Was my advice helpful?

-Do you have further questions or concerns?

Was this guide helpful? Help a friend and help a friend: share it please and thank you!

Update!  The Next Part of my Series Dress to Impress is now up, please follow here to read further.

How To Get The Job: Part 1 Trying Get A Dreaded Phone Interview

This series is inspired from my seven years experience listening to the good, the bad and the truly hideous interview. About half the applicants I turn away could have done the job and done it well. This guide will lead qualified candidates to avoiding major pitfalls on how to navigate the interview process.

Getting Started: How to get a Phone Interviews:

Applications are read and sorted into three piles, “Yes, No, or Maybe”

An application falls into the “Yes” pile if there is:

• Open availability—in the service industry this is the BIGGEST impact to whether we consider you.

• Relevant experience. Corporate/franchises see candidates will little to no experience as a risky investment. Labor/training is the most expensive factor in running a business. Managers want to minimize this major “controllable” cost. A Candidate with no experience might apply at a “Mom and Pop” store where managers are more willing to train an inexperienced candidate.

• The Position is Open. If the openings are for sales and you apply for HR assistant even if you are qualified for sales you go to the “No” pile.

• Versatility and Flexibility: Demonstrating on your resume willingness to do more than one job shows you are eager. We want eager people and applying for more than one job position shows you're eager. It also says you’re versatile and able to handle more than one thing—all good traits in high demand.

If the resume outlines these traits, congrats, you're hire-able. The human resources gate keeper will call you with a few follow up questions and a quick phone interview. The yes pile is not a sure thing.

You might get a phone call because you are in The Maybe Pile:

You got to the “Maybe” file because:

• Your availability happened to be the time slots needed to be filled.

• You have no experience but there are no experienced candidates available so we will train.

• Your experience, while not directly related was in seasonal work of some sort or was some kind of part time school work related gig. Finding this information out takes more time on the reviewer's part and since he or she is usually skimming, you're lucky they caught this tidbit.

• You didn't apply for an available position but for some reason our applicant pool is low and we decided you might fit the job available. If you fall into this category you put A LOT of faith in the the gate keeper and honestly, most of them are not very thorough so you are really really lucky.  

Those are the factors in getting your first phone interview.  Seems pretty simple right?  It's not,  the "no" pile is far larger than the "yes" and "maybe" combined!  

Next time, I'll cover the phone interview plan.  For now let's hear from you!  

Let Me Know:

-Anything you felt I missed or glossed over?

-Share a story of a memorable phone interview!

-Was my advice helpful?

-Do you have further questions or concerns?

Was this guide helpful? Help a friend and help a friend: share it please and thank you!

Please check out the next part of the series here.

3 Things Baristas, Don't Want to Discuss & 9 Brighter Topics of Conversation:

When I'm on the clock, it's all about the job. Who I am, what I think and believe,has to fall away. I need to provide a premiere experience for my guest. Of course, there are topics my guests should know are off limits. These things include:

1. Saying hateful things about other races, religions, or sexual identities. I'll try not to be a jerk, but silence is tacit agreement.

2. Trying to convert me to another faith. There is literally no polite way to tell someone “No”. Even if I personally appreciated the injection of faith into my work day, I'm responsible for other employees who may be uncomfortable with this.

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3. Trying to sell makeup, jewelry, or any direct sales item to me or my co-workers. Why are you pressuring someone who has to be nice to you to buy something they probably can’t afford?

Friendly reminder: please avoid the above three subjects with hospitality, food service, and retail staff.

Now you know, we don't want to hear about controversial subjects particularly when our jobs prohibit us from contributing to the conversation. Some suggestions I have when you want to make conversation with your serving staff:

1. Keep it light and breezy with some smooth weather conversation.

2. Talk about you. I like hearing about your kids/grand kids/ nephews or nieces /pets. I like hearing you have a promotion or that your friend is visiting .

3. Tell me about a trip you took. This is especially popular if you did something on a thrifty budget I might be able to mimic.

4. Tell me about your new diet, sugar substitute, milk substitute, or update me on how your pursuit of gluten free is going. Personally, I know a lot about healthy eating and different dieting techniques, but more generally, service people are always running into special diets and allergies. Most of us are interested in hearing more about why we're making drinks a special way. If it's a diet we want to know if it was effective. Hearing about your allergies or struggles can help us deliver a safer allergy free food to you.

5. Talk about a food or product you like. I'm in retail/food service. Stuff like that is kind of my wheel house.

6. Tell me about a book, movie, or TV show. We're all watching popular media, chances are good I've seen it or heard of it. Even if I don't know it, you might be introducing me to something new I could be enjoying.

7. Tell me about something local that's going on. There's always a farmer's market, fair, play, or some other local flavor I'd like to know more about.

8. Feel free to talk about your holiday plans. This is a way to positively share your faith and include us in a way that doesn't pressure us to make any statements about our faith. We all want to hear about a fun party! Graduations, weddings, and birthday parties are fun celebrations we also like hearing about.

9. Give us a complement. I love recommending my hair stylist (Cost Cutters all the way!), telling you where I got my $1.50 eyeliner, or how I like my brand of khaki pants. My one caveat is to be careful NOT to slide into hitting on us. Personally, I've never enjoyed this kind of attention, though the jury is out on whether this is generally welcome in the industry.

Finally, please look for your best opportunity to speak with us. There's quite a few regulars I enjoy talking to, but no matter how curious I am about their trip to Alaska or how long it's been since I've seen them, I'm way too stressed/busy to chat with them if there is a line. When traffic is heavy please refrain from starting a conversation with us. If you're enjoying a chat but new guests arrive: please understand if we have to cut you short. It's not you, it's the job.

Join the Conversation:

-Has someone ever said something inappropriate to you while you were working and what did you do?

-Are there any places you visit regularly to say “Hi” to the team? What did they do that created that feeling of connection for you?

-Did I miss another fun light topic you like to bring up with service workers?

Enjoy this post and want to read more like it?  Try: The Dumbest Question You Could Ask Your Barista

The Dumbest Question You Could Ask Your Barista

If you've ever asked a barista, waiter, bartender, or cashier if they “like their job”, you may be stressing your server out for no real reason. Exactly how do you want your service person to answer the question and what do you really want to know

“Yes” is probably a lie. I've never met someone who's fulfilled by working the bottom tier service industry. In a roundabout way the job might make them happy. It might provide the schedule to do something creative/educational in the background. Maybe, it’s an opportunity to make connections that they are hoping to leverage into a better career or a better living space.

“No” is a whole other dangerous can of worms. What if your boss overhears you? It sounds dumb. The boss shouldn't care if you're happy so long as you do your job, but they care. Every guest complaint is your fault because you're giving out the vibe you're not happy here. And you need to be more grateful you have a job and are getting paid.

If you're a manager, it's even more deadly to tell a guest you don't like your job. All your employees will hear you and think to themselves “Well my boss doesn't even like this job, so this place is just terrible and I should leave” or “My boss doesn't even care so I don't have to do a good job.” Yeah, being happy and caring about a job are not the same thing, but you'd be surprised how often the two are confused.

Saying “no, I don't like this job” could be seen as a backhanded expression of “no I don't like serving you”. A guest might be offended, ascend offending a guest is about the worse thing you can do.

Why do you care if we like our jobs? Are you going to leave your career and join the minimum wage service industry?

Honestly, do people come to where you work and randomly ask you if you like your job? How would you feel if a random stranger entered your work space, had you do a bunch of tasks which you did as cheerfully and effectively as you could and mid way through asked “do you like working here?” Does it sound mildly like a threat to your security no matter the inflection?

Next time, ask what you really want to know like “is it fun to work the espresso machine” or “it must be nice to know so much about wine pairing” or whatever the heck it is that you thought made this job fun/cool. It's kind of nice to be reminded of the sweet parts of the gig and it's always makes my day to hear that someone else has an appreciation for the way I handle part of my job.

If you're looking for work for your teen, then just open with that. Most people will let you know the minimum hiring age for their store and are often TOO open about whether or not it's realistic for a teen to work their job. There is a lot to consider when hiring teens, but I do find that often my employees will chase away possible candidates based off what THEY do on the job that a teen legally couldn't do. As a manager, I'd make space for a teen to work a shift. The right teenager brings a bubbly enthusiasm, speed and friendliness to guest service that can rejuvenate the rest of the staff and can be hard to find in a more seasoned worker.

For the record, I hesitate to hire teens whose parents or family are job hunting for them. It signals to me that the teen doesn't really want the job or the teen isn't competent enough to handle the job.

If you're using “do you like your job” as a segway to offer us a job, just present the opportunity. Don't play games with us about whether or not this is all we see ourselves doing with our lives. Remember, everyone in the service industry is underemployed. We all have skills and talents that go way beyond filling your order, taking your money, making wine suggestions, or scanning items. Give us the credit that you would a chimp and acknowledge we're at minimum bored and frustrated. Just like you wouldn't bang on the glass in the monkey house, don't waste our time with a stupid invasive question.

Opening Up the Conversation:

-Have you asked people in the service industry if they like their jobs and if so why?

-Have you ever seen a skill in a service person that made you think, this person could do more than this?

-Have you ever offered a job to or hired someone who was serving you?

-If you work in the service industry, have you ever been asked if you like your job and how did you handle it?

-If you don't work in the service industry, has anyone asked you if you like your job and what was the context?

-Do you love your job or industry and if so what do you do?   

Does Your Kid or Teen Have the Caffeine Bug?

Caffeine is not good for your child. Side effects include trouble sleeping, stomach aches, too much energy, and loss focus. While caffeine does not stunt growth, a prime reason I wasn't allowed to have caffeine as a child, it can bring with it some very empty calories and an empty pocket as well.

Your child on caffeine is bad for you! I see kids running around like a little Tasmanian devils, touching everything in reach and knocking it down , firing a million questions a minute in a voice that definitely doesn't belong inside all while pushing strangers and pulling hair. THIS is the kid you want to give coffee to?!

Saying “No” to any coffee shop drink for a child would be best. There are so many healthier still delicious things they could be doing with those calories and sugars. The CDC reported in 2011 that what we drink can effect our diets to an alarming degree. Your kid might not need to watch their weight now but please think beyond the present. You could be building bad food habits which will bite them in the future. Limiting empty sugar calories now can teach a child better habits for life.

If you do want to treat the kid: the variety of caffeine free drinks is nearly endless. Almost anything hot or cold can be made without any coffee. When you choose flavors remember decaf coffee and chocolate still have lower levels of caffeine in them. For a complete table of foods and drinks that may have caffeine please look here. For a list of shocking places you'd find caffeine check out this Sara Collins article. I had no idea oatmeal and beef jerky could have caffeine!

Your kid can have a steamed milk with thousands of different flavor combinations in it and a dollop of whipped cream on top. Lots of stores have apple juice that can be steamed to create a fun cinnamon or caramel themed apple drink.

Be wary, caffeine free drinks don't mean good for them. A coke the same size has less sugar andcalories than steamed milk with syrup. There is good news though! The milk in this drink still has all its nutrients including an excellent dose of calcium.

Older children present a whole different conundrum in the coffee shop. Teens want to be cool and drinking coffee is in vogue. I get that teens roam the stores without an adult often. You can discourage them from ordering coffee.

When you're out with your teen, don't offer to buy them a coffee. Or offer a coffee but limit how much sugar can go in. No one needs a latte with extra syrup and extra drizzle. Don't let a beginning coffee drinker make this a standard order! Encourage them to drink coffee with fewer additives. Suggest things that complement coffee's natural flavors like chocolate, cinnamon, or one of the nut flavors. Avoid making the coffee a candy bar with berry flavors, caramel, peppermint, coconut, or more than one syrup flavor.

Finally, you might point out the calories in the “treat”. Health Assist allows you to enter a weight and how many calories you want to work off and will literally tell you how long it will be to “run them off.” A lot of young ladies who think drinking a coffee will help them lose weight may be rudely awakened.

A coffee might seem like a weird place to take a stand, but it's not. Consider that your kid could be buying this regularly for the rest of his or her life. How often do you buy a coffee or drink while out? Once a month, once a week, more? Do you know how much money that is over the course of a natural human life span? Once a week at $2 each for 52 weeks is $104 in just one year. Lattes and frozen beverages, kids preferred coffee drinks run $4-$7 each, this more than doubles projected costs!

Does your teen realize how much money they are spending on coffee? A potentially eye opening exercise is to have your teen keep each coffee order receipt for a month. At the end of the month, add up all the money spent in the coffee shop. Ask your teen what else they could have bought with the money. Was being the cool kid who drinks coffee the best option?

If you must introduce kids to coffee, why not do it at home where you can control what goes in the coffee along with how much they have? Most kids aren't going to like straight coffee with a little milk and sugar. It might squelch any interest in getting a coffee from the shop when they know they don't like the home brew.

Thats' My Two Cents, I Want To Hear From You:

-Am I making too big a deal out of children drinking a coffee?

-What other suggestions would you offer to keep a kid from wanting coffee?

-Would you ever allow your child to drink a latte of some kind? Why or Why not?

-Is there a way for a barista to offer a coffee free alternative to a parent ordering a mocha for a kid without seeming rude or obnoxious?

-If you were in the coffee line and heard a parent buying a kid a coffee, would you speak up? Why or why not?

-Do you interpret the same order differently based on whether it's for a child, tween, teen, or adult?

-When are we old enough for caffeine?

What On Earth is That Barista Doing Instead Of Talking To ME?!

I've recently had feedback from my manager through my boss that some guests are unhappy with my service because I always seem preoccupied and I always seem to be doing more than one thing at once. First I was outraged: of course I was preoccupied, there is a never ending laundry list of cleaning, food preparation, restocking, and learning company updates. Now, I realize how clouded my own vision is. I have six years in food service, and eight years under the retail/hospitality banner. My main volunteer platform as a kid was planning and preparing events—I have a wealth of experience in what else someone might have to do to to be prepared for a guest that a lot of the world doesn't have.

If you have ever wondered why your barista is so busy when there are no guests or why she seems distracted, stressed, or overwhelmed when you just wanted to know what is in the samples, then this is your article!

First let's talk physical numbers. The Corporate owned otherwise known as Freestanding stores require that at least two baristas work together (which means there are always three so that someone can cover breaks). Corporate does this so someone can be ready to talk you a guest through an order, make small talk, or answer questions.

However, in contract stores like mine, there is often only one barista. When I work, I am both the barista and the acting manager.

Whether there are a million people or ten people coming through the shop there is a base level of work that needs to be completed so the station is clean, stocked, and ready to receive guests. One person is barely able to do that base level of work on his or her own. That one person is even less able to do this work when guests come in and not only want something but also want to chat.

Of course the barista is graded and reviewed based of his or her ability to “amaze and connect with” guests. This means that he or she is going to try to give you that personal experience even if it is wildly difficult. Attempting to give you the same experience you'd get in a store with three to five people catering to you is actually the first stress I want to bring up. Most baristas know whether or not he or she is failing to give you the service you want and even if he or she doesn't know how to fix it he or she feels pressured to try.

He or she may truly want to talk to you. A random conversation is a great way to relieve the monotony of work, but with the sink water running, the oven humming, and possibly an espresso machine steaming, it might be legitimately hard to hear you. Two of my baristas have a hearing difficulty. They often have to ask the guest to speak up or repeat something and I've seen guests get frustrated.

Of note as opening lines go “How are you or how is your day” are bad conversation starters for most food service people. I can promise you that working in food service is dirty sticky work. Your barista is minimally physically uncomfortable. There are at least three and upwards of seven timers running ready to constantly beep and scatter the barista's attention. If you've placed more than one drink order or if you have more than two adjustments to a regular drink, your barista is mentally preoccupied trying to remember it all and order it for maximum efficiency.

Also your barista is required to be perky and cheerful with you, which is probably the opposite of how things are really going, asking “how are you” and having to lie about it to maintain the illusion of perky joy the company wants can be exhausting and taxing.

While it's not your fault, he or she may have interrupted a delicate cleaning procedure where proper timing makes the difference between a clean shiny area or a dull chemical mess that needs to be cleaned and redone. Cleaning steaming pitchers, sinks, and floor drains for example often takes a noxious chemical compound at a very high temperature and a lot of scrubbing. As soon as the chemical goes from near boiling to unpleasantly hot, it significantly decreases in effectiveness, which means more scrubbing and more time.

Also remember, the whole time the barista is working with this cleaner there is the potential for splashing that may burn since the water is hot, or slowly be destroying his or her skin because the chemical is caustic. He or she is wearing gloves for protection, but each guest is another time to take the gloves on and off that risks fluid in the gloves or fluid from the gloves splashing onto exposed skin.

There are a lot of products with 24 or 48hr shelf lives. The barista has to go through make sure he or she has enough for the day, all of which has to be done are the right time. Too late and her or she will run out, too soon and he or she will throw the work away. So a guest coming in or deciding on a drink five minutes earlier or later will play a big role in the barista's life.

I can't speak for all stores, but mine has a storage at the right place problem. For example, I have a walk in fridge that has milks for drinks. I need to restock those milks from the back, which happens a least once a day. The goal is to restock just once a day after closing because there is only one team member working and it takes 10mins to get the milks and put them in the fridge. If a barista has to make a run while open, they have the added stress of knowing with certainty there will be at least one upset guest.

There is a lot going on before a single guest steps on the scene. Your barista appreciates that you want an A+ experience and they really want to provide that. Assuming the person behind the counter is doing something else when you step up to place an order and assuming she never actually insults you, maybe you could find it in your heart to be more understanding if she's flustered or clearly stressed.